BAD Attitude/ Rude / Disrespectful / BAD SERVICE

On 29 December 2017 I reported a fault (203CRZ291217) on my brand new LTE device I purchased in December 2017. after I was in at the Telkom store and they advised me to phone the mobile department which I did, after consulting with the mobile department they informed me that I should get a technician out.

on 4 January 2018 I still haven't received any notification regarding my fault. I phoned telkom then and they told me that my fault ""reported on my land line"" are still in progress. I NEVER REPORTED A FAULT ON MY LAND LINE I REPORTED A FAULT ON MY LTE DEVICE!!!!!!! after that i asked the lady to change the report to send out a technician for my faulty LTE device

On 8 January 2017 a "3rd party" technician eventually came out just to inform me that he can only assist me on the LAND LINE Copper cable.... AFTER I asked them to change the report so that a technician can come out to ASSIST ME WITH MY LTE DEVICE.

I Then insisted that I can speak to the 3rd party Technician's supervisor who is in charged, first he wouldn't give me any details but after 20 minutes he gave me the details.

I Than phoned the supervisor ROSHAN on ********** 156 / MAHARAJ ********** 988. He was so *********** and rude when I asked him to give me assistance he answered me with the following: I cant help you I am on leave until 2nd February 2018...... find your own solution of phone Telkom again......... when i asked him again to assist me he put the phone down in my ear...... what a good service :-) .....wow I wish my boss can give me more than two months of holiday .

This is by far the worst service I have ever seen from a company this big.