Bad Attitude & No Service Delivery AT ALL

I have been trying to get a 10Mbps, Uncapped line from Telkom since the 4th of January. After being assured time and time again that my area can have that speed. After 2 weeks of waiting a technician installed my line that wasn't working. On the 30th and the 31st of January, a rude technician \fixed\" the line. I had 4Mbps or less for a week. Since the 6th of February my line speed dropped to 0.3Mbps. And now I am stuck with 0.1Mbps, where I am paying for 10Mbps!!! It is now the 22nd of February and they just continue to charge me for the service I am NOT getting. With multiple disappointments and a COMPETE FAILURE in Service Delivery, bad attitude, no help from anyone you talk to, a disrespectful technician, hours upon hours of waiting on the technical support line