Bad attitude NO SERVICE

Is there no option for zero rating. Having a problem with my modem, calling help line. Got ref number and they said drive to Neaest Telkom which id Galleria. Did that. Theytold us sorry NO TECHNICIAN ho to Pavillion. Is thistje promise of excellent service. Also a problem with my contract mobile. sorry ALSO NO INTEREST. TELKOM SUCK. This is my life line I nerd to have what I paid for on rhe promised service of telkom. What do Telkom suggest