Bad attitude/Lack of comms/Disgusting Service

Back in April 2015, we had opened a business application at the Edenvale Telkom Branch and paid a deposit of R700 immediately. After 1 month, we had no communication and no line was installed. After visiting the branch in May 15, we were told the application was closed with no explanation and we had to redo anther application and the lady seeing to and such a terrible attitude. Eventually we had visited the branch again in July and cancelled the application, requested a refund and was told within a week we would get a call to pick up the cash. No call was received. Visited the branch again early Sept 15 and was then told the refund was not requested and they have done so, we will receive a call again to pick up the cash....it is now the 23/09 and have not received a call....This is ridiculous service !!! Please can someone contact us with a resolution as we are now overdue the R700 deposit.