Bad attitude, inefficiency

I phoned your call centre on 23/03/2015 and had the misfortune of speaking to Zane, I wanted to increase my spend limit as I had exhausted my data bundle. A transaction which has taken less than ten minutes in the past went on for what seemed like a lifetime, the worst twenty minutes ever!<br> <br> Zane refused to increase my limit citing that it was against Telkom (8ta) policy, as Telkom had not received a payment from me. I was quick to point out that what I was requesting of him was not a first, I had done it a week prior and was never advised of such. At the branch where I took the contract, a consultant advised that I could increase my spend limit AT ANY POINT and be billed at the end of each month. I requested Zane to transfer me to someone senior as I could not understand why, on my third attempt I was refused to do a transaction which was never denied me in the past. Zane put me on hold for over fifteen minutes. I dropped the call, dialled again and spoke to a consultant who assisted with no hassle.<br> <br> Disheartening when consultants provide conflicting information and service. I don't wish the service I received from Zane on anyone else, ever! <br> <br>