BAD ATTITUDE FROM SALES PEOPLE, TECHNICAL PEOPLE SOLOMON AND MANAGER

I TOOK MY PHONE IN TO THEM FOR A QUOTE THAT HAD A BROKEN TOUCH PANEL ON THE 10/08/2017 I ASKED THE GUY SOLOMON BY TELLING HIM I NEED THE QUOTE URGENTLY BEFORE THE 25/08/2017 HE THEN TOLD ME THAT I WILL BE HAVING ROUND ABOUT THE 18/08/2017 THE QUOTATION I TOLD HIM I DONT WORRY ABOUT THE REPAIR TIME AFTER QUOTE AS THE REPAIR COST HAD TO BE DEDUCTED FROM THE THE GUY WHO USED THE PHONES SALARY AS HE RESIGNED AND IS LEAVING THE COMPANY IN AUGUST SO I NEED TO HAVE IT THEN. ON NUMERUS ATTEMPTS TO FIND OUT ABOUT THE QUOTE WITH NO LUCK WE THEN HAD TO PAY THE GUY BECAUSE WE DONT HAVE A AMOUNT. IVE GOT HOLD OF HIS EMAIL ADDRESS SEND HIM A MAIL WITH HIM NOW TELLING THAT THERE WAS ACTUALLY OTHER LOOPS HOW IT SHOULD HAVE DONE IF HE HAD TOLD ME THE FIRST TIME I WOULD HAVE TOLD HIM TO CHANCEL I WILL SEND IT IN TO A OTHER PLACE WHICH WILL BE QUICKER. AFTER A FEW EMAILS HE STARTED TO BE SNOTTY WITH ME I TOLD HIM TO LET HIS MANAGER CONTACT ME WITHOUT EVEN HELPING SE MIS N ANDREW STARTED BEING VERY VERY RUDE SO I ALSO STARTED SHOUTING AT HER TO A POINT WHERE I JUST STARTING A LALALALA NOISE BECAUSE SE DOESNT EVEN LET ME TRY TO TALK DESENT TO HER. WHAT SOULD I DO NOW? WHO IS TO BE BLAMED FOR THE POOR SERVICE AND WHO NEED TO PAY FOR THIS NOW PLEASE ASSIST ME I DONT WANT THIS TO HAPPEN TO OTHER PEOPLE THINKING THEY CAN GO THERE FOR A GOOD FAST SERVICE