CB
Chris B
1 reviews | Active since Sept 2012
01 May 2015, 09:07
Bad attitude from Customer Service
I decided to make use of the SMS support (SMS'ing your query to 081180) to get support from Telkom Mobile.<br> <br> I explained very nicely in my SMS that I have been receiving conflicting SMS notifications from Telkom regarding the allocation of my unlimited voice bundle (Telkom to Telkom bundle).<br> <br> At 01:22am today I received and SMS saying that R49.00 was deducted from my account and the Unlimited Telkom to Telkom bundle was loaded successfully. At 08:40am today, I received an SMS saying \Dear Customer
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
01 May 2015, 10:09Hello bowersza,
This response serves as confirmation that your query has been received.
Your reference number is SM107565.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Kind Regards
Noleen Klein
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM107565.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Kind Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply01 May 2015, 10:09
Official
Hello bowersza,
This response serves as confirmation that your query has been received.
Your reference number is SM107565.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Kind Regards
Noleen Klein
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM107565.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Kind Regards
Noleen Klein
Telkom Social Media Team