Bad attitude from call centre and NO DATA

Telkom seem to of failed to add the data to my account that is included in my package. Ive been trying to sort this out for days now and every time we are offline, Then they said i can add data that i will pay for how can they keep me offline for 3 days and expect me to pay more, they say all they can do is log a case - there solution to everything it seems. I am still waiting and offline. Pathetic, luckily for them they have me tied into a 24 month contract :(. I had an issue with billing and wrote on hello peter as well they called me today to tell me to take it off as I got the money credited back to my account however there is no evidence of this as they say they are unable to send me a new invoice for this month.... I said I will NOT until all my issues are sorted.