BAD ATTITUDE FROM A CALL AGENT

I have been having connection issues with Telkom for almost 2 weeks where my connection has been disconnecting intermittently and I would need to go into my settings to reconnect. 02/06/2026 (Time: 15:30, Lasted 27 minutes) called Telkom and spoke to a lady by the name of Thulisile Dlamini. Unfortunately she gave me attitude from the word go and I just kept my cool and answered her questions but the attitude kept persisting. After not resolving my issue she just told me she will escalate the issue and there are chances where I will pay a callout fee. I was given a *** I then requested to be put through to the post call survey and then the call was cut. I honestly don't think Telkom even listens to these call because we are being treated as if they are doing us a favour and as if we have no options available. There are a lot of youth who are looking for Jobs and if their staff is not appreciative that they have jobs it's quite sad. Can the Telkom QA please listen to these call and fix their staff's attitude.