Bad attitude, dropped call and passing the buck

I called Telkom call centre with my voucher not able to load. Only to be poorly serviced by Mohau Modise. Instead of promptly telling me their systems were being upgraded & reduce wasting my time. He led me to believe he would load it. I asked him for his managers name & surname, he could only tell the name and made me wait whilst he checked for the surname. He clearly has no idea who he reports to & further more failed answering my questions. Out of his depths he hung up on me. Very rude of him. Calling back I got Queen Mosane who failed to pay attention and asked questions only an imbecile will ask. She claimed her supervisor Lungi Cele was doing escalations & after I insisted for Lungi 22min later in our call which killed her AHT. She claimed she was with a customer. These Agents are not innovative, they're ***********, lack customer services patronising nor know how to deal with an irate sub. The only thing that they know is that their \Agents\". I hope QA will coach them on rendering a good customer services."