1 reviews | Active since Jan 2015
BAD ATTITUDE, BREACH OF CONTRACT, EXPIRY DATE
november 2014 i was in the process of taking another contract with telkom i informed the consultant that my tablet does not work she said it is fine i can bring it when i come in to collect the phone as i have a 1 year warrenty on the device under telkom which i did the tablet was then quoted and deemed out of warrenty i informed the lady at the southgate store and she confirmed with her college which also confirmed they not sure whythis would be the outcome as the tablet has a 1 year warrenty even on the battery i then submitted a complaint on helopeter 1st call i got was from a guy asking me to take in the huwei before the cover expires 2nd call was from Winnie's dept the lady didnt care about what i was told and that got me very upset i informed her to get her facts straight and to get her manager to call me as she didnt know what she was speaking about even so i told her i am the one that has to suffer now because i was mislead by telkoms consultants i still have no results i am still awaiting feedback from wendy and the good part is that the purchase receipt says 12 month warrenty on all telkom products today i sit with no device from telkom I WANT NEW DEVICES
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Device Lifecycle Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Device Lifecycle Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
