Bad Attitude - Bad Service - No Reply on Complaint

My Telkom account was suspended on the 23/10/2015. On the 27/10/2015 I received a sms stating that there records indicate tel no is in arrears with X amount. Please pay immediately to avoid suspension, if your service is suspended it could take up to 48hr before to be restored once paid. I paid that amount on the 30/10/2015, I phoned on the 31/10/2015 and was told that it would be reconnected within 48hrs, I phoned again 2/11/2015 only to be told that there is still an outstanding amount of Y. This caused me to be very upset seeing as I was under the impression that the situation was now sorted. Then the real trouble started, the lady Lindiwe Mcasa was not capable of answering my question: If the the amount of Y was for service rendered from the 9/10/2015 to 8/11/2015 & my services are suspended how could I still be charged, seeing as the services are not being rendered. She then told me to hold for her supervisor, without putting me on hold she and her supervisor called Fatima had a discussion which was about me being difficult. Fatima refused to speak to me, in this conversation the words \Ag Jirre"where used. I sent this email to esccentre with only an automated reply to date"""