Bad Attitude, Bad Service, Bad Signal

Today the 12th of August was the first time, since the 27th of June, that Telkom contacted me back after I had no connection for a week and tried to get them to deduct that weeks charge off my bill. I had phoned them three times. The service consultant said that the charge had been reversed and it will reflect on my bill at the end of OCTOBER. The last service consultant I spoke to assured me that it will go off at the end of july(which I had still not gotten the bill for) after I queried this with her and asked her why, she screamed \ because that is how we do things here!"I calmly asked her to stop shouting at me and allow me to explain why this was unacceptable.. obviously this woman has no idea what CUSTOMER satisfaction is because she then shouted at me again and threw the phone down in my ear.... I have had bad signal"