Bad Attitude and Service

Good please be we were utterly disappointed at the service we received 10/04/2015. Mum purchased a cord less phone last year, the phone stop working around December 2014. Numerous attempts to have returned was unsuccessful,non of the branches had stock. At last we managed to change it in January this year, Telkom Chatsworth branch had given us another model. Sadly after the load shedding this Tuesday 07/04 the phone will not work,my husban dead taken the phone to have it returned as it still under gaur ante which expires 14/04/2015 .musgrave will not take it numerous excuses first they said the slips say different,Why did they look at the account to verify.Secondly the lady said no stock.thirdly she said her Manager advised they cannot return because it will put off their stock.What utter ******* Telkom is such and huge company and only telecommunication that service this country and yet the staff have such bad attitude. My mum needs the cordless phone she is 76 years.pathic so which means she the pensioner paid year for nothing considering the products are faulty.Not her fault the phones are faulty, at her age she does need this.it shows how they speak lies three statements made