BAD ATTITUDE AND SERVICE

I have been having problems with my ADSL line for over a year now each time i have to phone accounts to put a dispute on the account so that I can be reimbursed for my faulty service. this time no different to any other time I picked up disconnecting charges of which i put in a dispute. A lady by the name of Peggy called me yesterday extremely rude shouted on the phone and I shouted back then she`s got the odassy to tell me I must`nt shout at her as she will put the phone down on me . Told me to call 10210 to put in a dispute again for the reconnection fee . I am so done with telkom with and it`s *********** staff technical staff still trying to resolve my problem since a year ago. A technician Saa**** phone me re my call I logged 75CWK160318 he phoned me on a Sunday I told him it`s not convenient for me he said ok he will come on Monday @ 9am not long after I received a message to say my call was closed and I need to rate Saa**** service I was so angry as he wasn`t even at my place but closed my call I re opened it 45CWK190318 this was also closed before he even got to my premises. In fact he called Monday morning @ 07:30am to say his taking his daughter to hospital and will see me Tuesday morning same time.Is this how Telkom operates. Is this the service your paying customers get. Your service is pathetic to say the least. I think I had more than enough now.