BAD ATTITUDE AND RUDE TO CUSTOMER

I took my landline phone to Telkom branch in Sea Point, Cape Town, because the screen was not working. I was told it needed batteries but they would exchange the phone. I asked the assistant DENVER LIEBENBERG to program the phone for me. He asked me to wait. I waited 45 minutes and nobody came to assist. Eventually I got up and asked Denver how much longer before someone could assist me. He shoved me on my arm and told me to \sit down and don't give me "attitude\"" I was totally shocked at this behaviour because i had not given him \""attitude\"". Up until then I had been sitting and waiting. How DARE he touch me and speak to me in that way??!! He then gave me the phone in the box and told me to \""do it yourself\"". I asked him very politely so as to avoid further unpleasantness from him to \""please will you do it for me?\"" Eventually someone else came and programmed the phone. It appeared that Denver had no idea how to do it"