Bad attitude and poor company service

I've app**** for a Residential Telephone Line this morning at Telkom Stellenbosch - (great service from Herschel!) - however, following up on the request (firstly via phoning 10123 which took about 40+ minutes and no one answering, then chatting to Bongiwe on the website) this afternoon to find out if the order went through from the shop to the installation department, I still have no answer.

Bongiwe, the agent I chatted to was NOT helpful at all and came across "irritated".

How is it possible for no one, other than phoning 10213 - which is a waste of time and not successful - is the only way of actually getting an update?

Other than that, Herschel (good guy!) from Telkom Eikestad said that the installation takes 2 - 3 weeks!! How in Heaven's name is that possible? The infrastructure is already in the apartment. Some technician just needs to the exchange and activate the phone line!

My order reference: ********** 08A.

I want answers.