YI
Yunes I

1 reviews | Active since Aug 2009

03 Mar 2016, 14:14

Bad attitude and no help

I work in a LTE ADVANCED area as stipulated on Telkom Mobile web site( see attached map) <br> Telkom states that this is an LTE advanced area and I should be getting LTE signal<br> However I do not get this signal and I am forced to \roam\" on MTN.<br> This poses a huge problem because my internet is unstable and disconnects periodically <br> It is very frustrating and time wasting to have to reconnect a dead connection to get internet.<br> I have complained on telephonically several times, spoke with rude and unhelpfull online Telkom consultants and have even complained on Hello Peter without getting any feedback in return. No one at Telkom ever returns a call or follows up on a complaint. Telkom has very poor speed and low strength connection<br> Telkom refusal to provide the complainant with Telkom's code of conduct. Telkom's refusal to provide the complainant with its complaints handling procedures

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