Bad attitude and misunderstanding

I went there on 27 July 2015 for a new device, the consultant, Pat misunderstood me and opened a NEW contract for me.NOWHERE on the application did it state NEW CONTRACT. It's just a standards Application form where you tick what you require. She did not tick anything, but on the actual application that she captured she app**** for a NEW CONTRACT for me. I was called that it was approved. So I went to the store ... they were OFF LINE. I went back later the evening just before they closed and she gave me the new device whilst I was still under the impression it's an upgrade on my existing contract. She could not complete the paperwork on the system because they had already logged off. I went back the next day because I was confused as to why she wanted to do a sim swop ONLY THEN REALISING THAT IN FACT SHE REQUESTED A NEW CONTRACT FOR ME!!! I am now sitting with TWO contracts, one of which I DO NOT want and no one can assist me... I was rather called back by her Managaer (Sibusiso) SHOUTING AT ME... I cannot tell you HOW MANY times he even shouted out my name MAXINE and going on and on the more I tried to explain to him that I NEVER uttered the words I WANT A SECOND CONTRACT!