Bad attitude and costumer service : Telkom Mall of Africa - Jaydene Minnie

Bad attitude and costumer service

I went to the branch after a billing issue on my account which is claimed to be because the debit order was unsuccessful due to lack of funds in the account which is not even true.I arrived at the branch and the consultant said they cant assist i need to call the call centre...mind you im in a Telkom branch and being asked to call the centre after a long drive.She then refused to connect me to a line saying i have a telkom sim on my cell which was lack of knowledge on thir products because when you on my account you can see that the contract is for a router and a data-sim.

She kept mumbling infront of me and giving me attitude then went to back left me there just sitting(probaly hoping i will give up) All i can say sitting at the branch and looking at the demographics of people that walk in clearly we are being undermined due to our skin color with the expectation that we will just accept bad service and attitude.

I'm proud to say I'm cancelling my contract with Telkom and will move my money to a company that takes me seriously as a consumer.

To say I'm highly disappointed will be an understatement from Branch, Call centre ,App and overall service