bad attitude accompanied with no communication

called in to find out why the line was out of service. a lady that was utterly rude decided to inform that the line would be disconnected/lost if payment is not done by this month end.. so this is where the problem is ... how the hell does one know what is owed if no statements are received nor communication. Its frustration to hear someone rudely being joyful and advising that the account has been handed over with no prior communication... seems like Telkom derives pleasure in employing rude *********** individuals with no sense what so ever.<br> for the fact that we have had this line for over 20years doesn't account for anything is sad indeed...