Bad attitude

I went to telkom store Baywest mall in PE. What a poor service and bad attitude on a lady assisted me out side the door. My router lost network 4 days ago. I went there to enquire on what is going on. I have two contracts with telkom. I was ****** of my ID documents. I asked a question as Why am I assisted out side, a lady took my sim and went to the computer and told me theres nothing wrong with my sim card. I asked again why am I assisted outside, she said I dnt have ID documents that's y. And she is doing me a favour by assisting me without an ID. Telkom, are you not helping us without an ID? Even if your fingure print system is in place, working. Mind you I ddnt have an ID last time I was there. They retrieved my profile and helped me with fingure print, I then emailed the ones on my phone. I left frastruated there. My child is home schooling she missed her classes today but I have unlimited data contract with Telkom. This is not the first time I experience bad service with the same store.