Bad Attitude

Good day,<br> <br> On Saturday, the 14th March 2015, I called Telkom customer enquiry wanted to know if my request of data bundles I purchased through Unisa was activated, then they gave me the number, ***, where I found a lady by the name of Busi,she demanded not requested my surname and Identity number, whereby I was so scaptical to devulge them becuase of her attitude,I asked her if its Telkom, she said yes, what do I think, bear in mind she did not introduce herself properly, but only as Busi, so I am not sure if she is Busisiwe or this is just an an acronym, but the contact number is ***, I talked to her at 08:34 today on the 16th February 2015. I asked her surname but she refused to devulge it because I told her I am going to escalate the matter of mis-handling the customer. I then elucidated to her, that since I app**** for the data on the 25th February 2015, I did not get the rsponse to date. i asked her if she will process my request, how long can/will it take, she told me that I am not the only customer from Unisa, and I find this reply insutive, undermining, not recognising people as customers.