Bad attitude

I logged a query at Hemingways and today I got a call from call centre or whoever deals with these queries. This lady was so abrupt and had a attitude. Keep telling me I had to cancel my contract. I told her I was never advised or reminded about it. And was unaware of it. She then keeps telling me whenever you get a 12 or 24 mth contract and it expires you should cancel it. Yes I know that I am not stupid but if I was reminded I would off told them that I would rather upgrade. I only found out now that I can actually upgrade. Then tells me I would not be credited for the total of the cell phone that expired since Aug 2015 in other words I am paying for a old phone. Sure I got the airtime but that is included in the mix package. Next time be considerate and remind people of these type of things. I just pay the total on page 1 I do not scrutinize each call. When I did it now I only saw I am due for upgrade. My rating for her service is is ZERO.