Bad Attitude

Today I went to the Bellville Branch. I queued with my faulty ADSL Unit. Victor approved me as to how I could be helped. I answered that I was advised to request an exchange unit as per a consultant from the call centre. He ask if I had a reference no. I said no. His reply to me was that then he can't help me. I said that I want assistance and the problem of no wifi attended to now. He ignored me and asked the person behind me how he could help them. I was upset because he could see that I had a problem, but he ignored me. Big picture I have being having Telkom problems for the last 1.5 months. My phone line at home was off for 2.5 weeks 2 weeks ago. I contacted the customer service via e mail to complain about my Internet at home and never ever received feedback. The Wifi on my ADSL unit which I collected on Thursday is not working. Telkom Staff don't no the products that they sell. When you phone in they guide you off a script. When they get stuck you are stuck. It costs you money to call the help desk where you wait 20 to 30 mins before they answer the call, then another 30mins to go through a set up process. I'm disgusted in this modern service of TELKOM that is non existent.