Bad attitude

I logged a complaint on the 20/10/2015 and believe it nobody has responded to it a week later.i have been calling the call centre everyday for the past week and every call is an hour long yet nobody call assist... There are team leaders and managers who take your details but never gets back to you... Yesterday when I called I asked the team leaderfor her name and surname and she said why must she spell her surname, is it because I FANCY IT..... Team leaders with that attitude... Every agent I spoke to in the last week with my problem all gave me different solutions to the same problem which is still not sorted out.... Telkom you need to have agents who can service your customers with good Attitudes speaking the same language.... Nobody can resolve a customers problem. Just look at the number of complaints against Telkom.... There is a serious problem