Bad attitude

I was chatting to an agent to try to upgrade my data contract and find out what are my options. She said I should go to a store. I do not have a problem going to a store but surely she could tell me the options before going in. In fact I do not know why in this day and age why we cannot do it over the internet considering I have two existing contracts. The service of Telkom mobile has always been terrible for some time now. Eventually she sent me a link to a PDF as she initially said they do not have any offers, to which I rep****, ais Telkom not selling LTE? She eventually terminated the chat. @Telkom - Why have these services when clearly the agents are useless or do not want to help. Either way none of those qualities are appealing to clients