bad attitude

Im an old lady age 71 thats on oxygen 24 hours a day, phoned been out of order since 27th of June 2015 need phone for emergencies which ive called the call centre been to the offices at the Glen which youve had to wait for over an hour before you were helped by any one was given a reference numbers by call centres, went to the offices at The Glen and was told there's nothing on there system do we have to take it to Cart Blanch before we get helped or get the problems resolved cause this is not acceptable, how can you people working for Telkom that doesn't know what they doing or what the next party is doing look at all the complaints