BAD AT COSTOMER SERVICE FROM TELKOM

BAD SERVICE

We received this IP Deck phone from them! on Monday and we have been trying to register it since then, and its FRIDAY today whole week we have been trying to contact them the consultants keep on saying Please hold the line then they drop the call. What must you do to get proper service from them. And all those calls cost money will Telkom reimburse me for all the call that have been made to there call center? Now when got hold of some consultant she advised that he PC froze what is that got to do with the customer they BAD AT COSTOMER SERVICE. I have worked in a call center and the service that we have been receiving from them (TELKOM) this whole week is not expectable. They are REALLY BAD