Bad and terribly slow service from Telkom Mobile

I have never struggled so much to get an additional contract with any service provider like I have now with Telkom. I app**** for a laptop contract, and they said it will take 72 hours for approval, after 3 weeks of not hearing from telkom, I went in to ask if my application was approved just to find out that it was indeed approved, they just didn't bother to let me know. I then had to wait for the laptop to be ordered, but after 8 weeks of waiting for the laptop and ****le, I called it quits and cancelled the process because that is just ridiculous. Now, it seems that I cant even get my existing contract upgraded. It's been two weeks since I went in to apply for my upgrade and I am still without my new phone. I am now seriously considering to cancel all my contracts with telkom and go to a service provider actually willing to give a service.