Bad and Poor customer service

Good day On Friday the 18th of May my husband called the Telkom sales number 10213 to apply for the home uncapped ADSL. It was approved. They sent him two messages saying that his order is being processed and that further communication would follow.

We have heard nothing since then. We went to a Telkom Branch, Parow Centre on Friday the 25th May where we were advised that Telkom is offline.

He has then chatted to numerous consultants via the website with the “live chat” who also advised they cannot assist as it’s the billing department.

We have called 10213 and have had no luck until today whereby we where told the order was canceled and he needs to reapply. This is frustrating as we have already done so so why should we do it again when the error is on Telkoms end and I don't see why we need to pay the 700 when we waiting so long for a response. Had we received the SMS immediately after we app**** with the details needed to make payment by all means, but being told after 3 weeks we need to reapply and then pay before we can use the service is nothing but pathetic.

Im starting to question whether Telkom wants our business.

Could you kindly look into the matter and advise.

Regards

Mr and Mrs Rutgers