bad and poor customer service

Telkom debited my account it reversed, i received sms advising me i should make a payment within 48hrs which i did i phoned to phoned Telkom to confirm that my payment was made which the consultant advised that it reflects.... January i received an msg stating that my account will be debited on the 31st as per our agreement, the 3rd of February i phoned Telkom to querie why my debit order never went off as per the message i received, the consultant i spoke to advised me that i have been handed over to the debt collecting company which i never received any communication what so ever and which its the 1st time that something like this happened, im very disappointed with Telkom service and poor communication... i would really like proper feedback and this puts me in a bad books!!!