Bad and Pathetic Business Practise - going against agreement

<p>I am utterly disgusted by the matter in which Telkom has dealt with me since day one…</p> <p>Initially, my contract was signed for 20GB for R229.00 per month. Only to find out a month later, that I am receiving 5GB for R229.00 which was against my contract. After disputing this, I was sent from pillar to post with no one actually assisting. This went on for 7 months. When Legal Wise was brought into the matter then Telkom made the decision to close the account. However, this did not come to pass. I was then advised to take the matter up with the National Customer Commission.</p> <p>Out of exhaustion and to move forward, a new contract was signed for 60GB for R499.00 per month. Upon taking up this new contract, I was informed that a once-off penalty fees would be charged and nothing more. However, this was not the case. Since the new contract has been signed… I have been billed accordingly for three months now a penalty fees.</p> <p>I’ve enquired about it. But only to be informed that “its old devise chargers”.</p> <p>How so? This was not agreed? What about the Bill of Rights and general Customer rights that speaks about the right to Fair and Honest products and services. It is okay to charge whatever and do whatever you like against ethical practises? How is this fair?</p>