Bad and no service

On 29 May 2017 I reported that I was relocating in the same town where I am staying. My monthly Telkom payment is being deducted by debit order. So they took money for my wifi which I reported on that date, but I didn't get service for the whole month, so I had to use my own airtime and buy for my children as well. After a month I still didn't have my Telkom line moved so I saw an "Open Serve" bakkie and got the number of the area manager who helped me promptly, which I was very glad for. On 4th July they installed my line at my adress. The next day a Telkom bakkie arrived and said that they wanted to come and installed my line for the wifi, so I told them that it has already been done and they left. I never asked that payment back which I actually paid for but not get the service for....and would love to get it.

Now the second case with Telkom. I moved again and wanted to report my relocation, but this time held the line for about 7 hours at the technical department....no answer. I called 10210 option 3 and no one answer.

Then I called the billing dept(option 2) and they said they couldn't transfer me to the technical dept, because the lines are not working and I have to wait for a consultant...which I did....listening to their pre-recorded tape and music for hours on end!!!!

So I called my contact of "Open Serve" again....the area manager...and asked him what I should do, he told me to submit a form on the website of Telkom.

They promise to get back to you in 3 days time....still no reply....no wifi and all my airtime on my cell phone gone for the month, because I don't have wifi.

Relkom deducted my monthly payment, but I still don't have service in my new place.

What should I do?

Telkom is the worst telecommunication business in the world, according to me.