bad and *********** service

My telkom contract expired in Dec 2017 so I went to the Centurion Mall@Reds branch to request that they should stop my contract and change both my numbers to pre-praid. The lady who assisted me was helpful. Needless to say on the 1/02/18 I woke up with my phone number being cancelled and disconnected completely. I called Telkom on the same day case no: ********** 9 I was assisted by a lady named Morogwa. I have never experienced such incompetence in my entire life. She was not able to assist and told me that her team leader will call me back (Charmaine). It's the 5/02/18 and I'm still waiting. I still don't understand who cancelled my number and why do I have to wait so long for this to be corrected. I'm so disappointed in Telkom. No one knows the turn around time for this to be resolved. I called again today and spoke to Cindy Molepo and she didn't know either and couldn't find her team leader to assist Leviticus Makena. I have no idea why telkom hires such *********** people. I'm in the service delivery industry and I would never provide such service to my clients. This is truly a shame and bad service to the core!