Bad And Good Service

On the 10th of May 2018 I called the Telkom customer care center at about 13H00 to dispute the data charges of my number ********** 931 after holding for about 30 minutes for a consultant, finally i got through to a lady consultant that kindly informed me they won't able to assist as their system were offline and she politely requested that I should try again after an hour. I then decided to at list give it a turn around time of 5 hours and called back at 18H00.

Again i was on hold for a consultant for about 20-30 minutes. After such a frustrating long hold for assistance I was again told that the system is offline after a long explanation for what my query was about. I was again politely requested to call after 2 hours as the consultant that answered my call was unable to log a call to the billing department for further investigation on my data charges.

At about 20H00 I then call the customer care for assistance and experience another long frustrating hold for the 3 time. My call when through to a lady by the name of Nompumelelo Ntusi , the system was now back online and explained my query to her. In the early hours of Thursday on the 10th of May 2018 at about 02H00am I logged into the internet with the aim of video streaming using my night surfer data bundles. Now instead of Telkom deducting data from my night surfer data bundle they went on to bill on my once off normal data. I went on to explain to Nompumelelo that my phone setting were perfect and there nothing wrong with them as it was not my first time utilizing the night surfer bundles and she can even see on her system. Furthermore I explained to her that my phone was not and is not on roaming as I've never been outside of the country. I was told by her that she can not assist me and that i must wait up until passed 12am Friday morning of the 11th May 2018 and call the center for assistance. I then explain to her that the previous lady that answered my call was willing to log a call to the billing department for further investigation however the system was offline and requested that i should call back after 2 hours. she constantly argued with me for about 46 minutes with not interest of willing assist and request that I should call back around passed 12am for assistance. Her service was very poor and a disgrace as specially working for one of the biggest leading cellular network provider such as Telkom, well at list that's what I thought and after her poor service , I'm really begging to doubt that Telkom is one of the best cellular network providers. For the record, she is not the only one in the Telkom call center department with such horrible bad service, I've personally came across a few of them when calling their call center. Their service it's just poor and horrible after one has been on hold for long.

However taking nothing away from consultants who has good customer service s****s like a gentleman by the name of Nhlaganipho Mswane, people like him are really giving their 100% to assist and listen to what we have to say as costumers.

Well i decided to call back a few minutes after I ended my call with Nompulelo. As frustrated and bitter as I was, I came through to Nhlaganipho Mswane , he was so willing to assist and was very patient and so professional. My day finally ended well after my call with Nhlaganipho Mswane, and for that Sir , I truly solute for job well done and I say thank you so much for your willingness to assist, friendliness and professionalism. May God bless you and keep up the good work.