Bad and evil customer service

On the 19th November 2018 at 16:51,I received a call from ********** 888(traced to telkom)offering me a cellphone.I agreed for a sony xperia xz1.On the 21st November 2018 courier guys came to deliver.When I opened the box there were two sony backcovers and a simcard,no cellphone.I phoned 10213 'till the 26th with no help.I went to Maponya mall on the 27th,was helped by Ndumiso,he took pictures of the contents of the box.He phoned 10213,then sent emails to relevant people to cancel the contract and to come and fetch the box(already the new account was active). When I arrived home the same day,courier people came to fetch the box.To my suprise ,on the 04th Dec 2018 I received a statement with a new account still there.I went to the mall again,the supervisor lodged a complaint and gave me a case number,to this day,no answer still.On the 15th Dec my account was debited with an extra R791.34.I went to the bank to reverse.I'm still waiting for a response from telkom...