BAD AND DELAYED SERVICE

Line was faulty, it was reported on 8 January 2018 at the Telkom office in town, after the 10th time following up no one came. On 23 January I requested the line to be moved to my new address (again it was done at the Telkom Office in town). I was told that the new line will be installed on 23 February 2018 (a month from my request) I was home the whole day and they did not arrive on the 23rd. On the 25th I received a call (yes a Sunday) to say they are standing at my gate. I went out and saw no-one. They phoned me again to say they are waiting for me to open the gate, on which I said that I am in front of my gate there is no one, they confirmed the address and it was my old address. But now they could not come to the new address seeing that it was not on their job card!! They were to move the line for heaven sakes!! I went to the Telkom office on 26 February 2018 and was given a new date after I complained, the date was set for the 9th of March 2018. Waited the whole day on the 9th for them and they did not pitch. Went back to the Telkom office and the lady behind the counter just sent me a new date this time for the 16 March 2018. Again I go to complain about the date and now it is booked for 10th of April. So every time I go to the Telkom Office to lodge a complaint and follow up they just give me a ridiculous date as payback for complaining. Everywhere in Secunda you can see Open Serve bakkies with little umbrellas and guys having picnics all over. I am a pensioner and rely on this Telkom line to get in touch with my children. I am not able to do any of my internet business due to this and I am not paying anything towards my bill seeing that I did not have any serves since January 2018.