Bad and appalling service/No accountability

A call was logged for a faulty telephone line on the 9'Th of November, ***. Two technicians came out and both of them did not fix the faulty line. I was promised twice that it will be fixed, nothing happens. I cannot escalate the problem because of no accountability from the supervisors. I cannot get any updates from Telkom and it seems like the only end solution will be to cancel the service. Telkom does not care about their clients and they have a no care attitude from its callcentre and telkom shops. Telkom should be ashamed about their bad service and no wonder its numbers is decreasing every month. Shame on you!!!!