Bad after sales service

After taking a few contracts with Telkom I am quite disappointed in the after sales service. I will definitely not promote nor continue with Telkom.<br> <br> My phone broke and I was hoping to take it in for repairs. However when I got to the store I was told because I bought it online I could take it to one store only which was KC. When I got there it was confirmed that any branch could take it in. <br> <br> I eventually got to KC which is out of my way, I thrn submitted my phone which needed to be sent away... a few days later I received a text stating i needed to pay R3400 for repairs. No proper explanation just a simple ''it falls outside your warranty\ or something like that. Then a 2nd sms for R188... I understand cost continuous but I dont know whats going on.<br> <br> With a 2nd problem the call centre agent purchases 2 instead of one bundle and to fix the error i am told to find out who the person is who assisted me as if my contact is with her. <br> <br> Not impressive and definitely what i signed up for"