Bad advice and incompetency which costs the client, unfortunately :(

I have always been happy with Telkom but I guess that’s because I never needed to change or apply for anything after setting up my ADSL. I called Telkom and asked them what would be best as we are moving to one residence with my hubby’s gran and they advised change of ownership for her Telkom to my name and cancellation of mine as it was on my Dad’s name then after that move the line and change to Fibre. I had to take gran in store spending 2 hours there probably and she is over 80. Then when I got there after asking again what I need to do because I want Fibre they basically advised the same. This was 6 January 2022. By the 31st of Jan nothing was done and I work and had to pack and move so I cannot go in store and spend 2 hours there every time. I went there on the 31st though and had to leave my sick child at home and was late for his Dr’s appointment because once again I had to spend 2 hours there. The change of ownership was still not done and they advised me to cancel the ADSL line and then apply for Fibre - makes more sense but it’s completely different to what I was advised previously. She did the change of ownership in store and then cancelled it and put my Fibre application through. I got a reference number via email from them so I called Frogfoot as advised by them and they couldn’t even find me on their system. I work from home and I have been having to buy data and work with a hotspot from my cellphone. Telkom didn’t even accommodate me to give me data or anything as an apology that I was firstly advised incorrectly on 2 occasions and secondly nothing was done since the 6th of January. Today I get an email with a document regarding the change of ownership. Now I am really worried if they cancelled it? I don’t want to sit with a unnecessary bill at the end of the month. Also I haven’t heard a word regarding my Fibre and I really need the internet to work daily. I was told that it will take a week, we are in week 2. Can a competent manager please contact me as I have a lot of stress and this is just adding to it unnecessarily!