Bad ADSL Provider
<p>I have been struggling with telkom Internet for over 2 months now. Im horrified at the service and qaulity that is been recieved.</p> <p> </p> <p>1) First you lost my line installation request ( Delayed installation by 3 weeks)<br />2) Then you failed to tell me that there was a time period to convert the line (Delayed by another 2 weeks)<br />3) Then the conversion was completed but there was a line fault (Delayed by another 2 weeks)<br />4) Then you finally sorted the line out and it worked for 2 days and went down this past Monday.</p> <p>I still have no stable internet and it is now 8 weeks....</p> <p> </p> <p>Now I selected Telkom because of the speedy service you provided my business with its VDSL line installation and trusting I would recieve the same service, I requested ADSL at my resedence which has been the complete opposite of the service recieved for my company.</p> <p>I dont appretiate the fact that your call center staff are difficult to deal with (and I have only been polite when dealing with them), Im constantly told that it will be "queued" for service and will recieve feedback (which doesnt happen) and I am no longer prepared to accept this level bad service delivery.</p> <p>I would really appretiate it if Telkom can please URGENTLY get this matter resolved. I have a large skype meeting this coming Saturday and if I cannot get working Internet by then, Im going to cancel both my Business's VDSL and my personal ADSL line and I will take my business else where (Im sorry, I cant afford these issues from unstable net).</p> <p>Please Telkom, Im begging you to please restore my faith in you and get this sorted out. This matter cannot go on any further, its ridiculous.</p> <p>The current Afrihost reference logged with you is: AH ********** 6-307372</p> <p>Please urgently assist.</p>
Thank you very much for the speedy response and resolution. I am absolutely blown away at how this was so well handled and it has certainly restored my faith in Telkom.
Well done guys and thank you again!!
Thank you very much for the speedy response and resolution. I am absolutely blown away at how this was so well handled and it has certainly restored my faith in Telkom.
Well done guys and thank you again!!
