1 reviews | Active since Jun 2016

06 Oct 2016, 08:33

Bad ADSL Provider

<p>I have been struggling with telkom Internet for over 2 months now. Im horrified at the service and qaulity that is been recieved.</p> <p> </p> <p>1) First you lost my line installation request ( Delayed installation by 3 weeks)<br />2) Then you failed to tell me that there was a time period to convert the line (Delayed by another 2 weeks)<br />3) Then the conversion was completed but there was a line fault (Delayed by another 2 weeks)<br />4) Then you finally sorted the line out and it worked for 2 days and went down this past Monday.</p> <p>I still have no stable internet and it is now 8 weeks....</p> <p> </p> <p>Now I selected Telkom because of the speedy service you provided my business with its VDSL line installation and trusting I would recieve the same service, I requested ADSL at my resedence which has been the complete opposite of the service recieved for my company.</p> <p>I dont appretiate the fact that your call center staff are difficult to deal with (and I have only been polite when dealing with them), Im constantly told that it will be "queued" for service and will recieve feedback (which doesnt happen) and I am no longer prepared to accept this level bad service delivery.</p> <p>I would really appretiate it if Telkom can please URGENTLY get this matter resolved. I have a large skype meeting this coming Saturday and if I cannot get working Internet by then, Im going to cancel both my Business's VDSL and my personal ADSL line and I will take my business else where (Im sorry, I cant afford these issues from unstable net).</p> <p>Please Telkom, Im begging you to please restore my faith in you and get this sorted out. This matter cannot go on any further, its ridiculous.</p> <p>The current Afrihost reference logged with you is: AH ********** 6-307372</p> <p>Please urgently assist.</p>

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Replies (1)
's update07 Oct 2016, 10:30
Reviewer Update

Thank you very much for the speedy response and resolution. I am absolutely blown away at how this was so well handled and it has certainly restored my faith in Telkom.

Well done guys and thank you again!!