Bad ADSL line not getting fixed for weeks

For the past 5 weeks the latency on the adsl line is very high, i get a ping of 500+. In the beginning it wasn't much of a problem as a simple port reset from telkom fixed the problem. But for the past 2 weeks my latency stays above 200 and in return drops my total adsl speed to 2mb max and I have a 4mb line. this means that my streaming services do not work. at the moment I am paying for a service that I am not receiving. you are wasting my money not just for my service provider because i do not get the adsl speed that i pay for but also my online streaming subscriptions that do not function due to the high latency n the telkom line. I've logged a fault with telkom (***) and i have phoned them every day to reset my port in the hope that it fixes my problem and every time they tell me they will forward my complaint to the technicians as they are working on it but still nothing happens. My question now is what are you going to do as you are *****ing my money due the problem that is not being fixed, I am paying for a service that you can not provide. And the worst part is the fault was logged 6 days ago and yet no attention was given to the problem.