Bad ADSL line for 5 days

Since last Saturday, we have been experiencing an extremely slow ADSL line and frequent disconnects, and that is when it is even able to connect. Often times we have to sit for hours with the internet light flickering on and off on the router without being able to do anything. The only technician to visit our house didn't really bother to do anything, and claimed to our **** that his time was being wasted. Also thanks to this technician we bought a new phone on his advice and that has not done anything for us.<br> <br> Normally we would have a 4-5Mb/s connection when conducting the speed tests, however over the past few 5 days we have been lucky to get even 1Mb/s, usually around 0.3 - 0.5 Mb/s and that is only when it's been able to connect which is not very often.<br> <br> We logged it with MWEB and the Ref number is ***<br> A log has also been made with Telkom since Mweb is just renting the line from Telom<br> The reference number for Telkom is 5BNK200216<br> <br> This is from the Durban, Umbilo area, even the neighbors are having problems. Would love to know why this is happening and when it will be fixed.