Bad ADSL connection
<p>I have been trying to get Telkom to sort out the the bad connection for the past 2 months. I have a latency of up to 3000ms at time between 3 and 11 at night. I have had the subcontractors over on 3 occasions and the last one 2 weeks ago said that a line needs to be replaced as their is noise on my line. Still waiting for the to change it.</p>
Hello alan-thornhill
Please send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello alan-thornhill
Please send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
***
***
Good day,
We have made changes to the port please reply privately with a speed test result when the line is slow as well as a trace route so we can assist if the changes has not improved speed.
speed test can be done here http://speedtest.mybroadband.co.za/
and trace route - open Dos command prompt and type
tracert www.saix.net
thank you
Yazied
Telkom Social Media
Best regards,
Good day,
We have made changes to the port please reply privately with a speed test result when the line is slow as well as a trace route so we can assist if the changes has not improved speed.
speed test can be done here http://speedtest.mybroadband.co.za/
and trace route - open Dos command prompt and type
tracert www.saix.net
thank you
Yazied
Telkom Social Media
Best regards,
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * 9 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 10 ms 11 ms 9 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 12 ms 9 ms 8 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 * * * Request timed out.
7 10 ms 9 ms 9 ms wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
8 9 ms 10 ms 10 ms 196.43.25.205
9 10 ms 11 ms 9 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
10 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30] reports: Destination net unreachable.
Trace complete.
PING RESULTS
Ping statistics for 196.25.1.1:
Packets: Sent = 969, Received = 812, Lost = 157 (16% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 3744ms, Average = 464ms
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * 9 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 10 ms 11 ms 9 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 12 ms 9 ms 8 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 * * * Request timed out.
7 10 ms 9 ms 9 ms wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
8 9 ms 10 ms 10 ms 196.43.25.205
9 10 ms 11 ms 9 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
10 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30] reports: Destination net unreachable.
Trace complete.
PING RESULTS
Ping statistics for 196.25.1.1:
Packets: Sent = 969, Received = 812, Lost = 157 (16% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 3744ms, Average = 464ms
How can you send me a sms saying my line is working? here is the latest Latency results:
Ping statistics for 196.25.1.1:
Packets: Sent = 427, Received = 410, Lost = 17 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 3726ms, Average = 277ms
How can you send me a sms saying my line is working? here is the latest Latency results:
Ping statistics for 196.25.1.1:
Packets: Sent = 427, Received = 410, Lost = 17 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 3726ms, Average = 277ms
Hi,
would you please setup your router with the username and password below and do the test again please, and advise if there is any change. We have also handed the fault back to the testing centre to re-test as well.
username - guest@openserve
password - guest
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
would you please setup your router with the username and password below and do the test again please, and advise if there is any change. We have also handed the fault back to the testing centre to re-test as well.
username - guest@openserve
password - guest
Regards
Garreth
Telkom Social Media Team
Best regards,
I have used the guest account before to check if it was a problem and was still the same. I am attching two different pings for you and just to mention ,it took approx 3 min just to get onto your speedtest site. It is now going onto 3 months of this problem!
Ping statistics for 196.25.1.1:
Packets: Sent = 44, Received = 32, Lost = 12 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 386ms, Average = 254ms
Ping statistics for 8.8.8.8:
Packets: Sent = 184, Received = 117, Lost = 67 (36% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 455ms, Average = 334ms
Both these pings were done before 7am this morning. Last night was the worst I have ever experianced with a minimum latency of 127ms and a 42% loss. Now I need you to sort out the phisycal cable and please realize that we have done all the other options.
Thank you.
I have used the guest account before to check if it was a problem and was still the same. I am attching two different pings for you and just to mention ,it took approx 3 min just to get onto your speedtest site. It is now going onto 3 months of this problem!
Ping statistics for 196.25.1.1:
Packets: Sent = 44, Received = 32, Lost = 12 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 386ms, Average = 254ms
Ping statistics for 8.8.8.8:
Packets: Sent = 184, Received = 117, Lost = 67 (36% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 455ms, Average = 334ms
Both these pings were done before 7am this morning. Last night was the worst I have ever experianced with a minimum latency of 127ms and a 42% loss. Now I need you to sort out the phisycal cable and please realize that we have done all the other options.
Thank you.
I am still waiting for your answer to this problem.
I am still waiting for your answer to this problem.
Hi,
we do see a technician attended to the fault yesterday. Is the speed issue resolved on your end?
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
we do see a technician attended to the fault yesterday. Is the speed issue resolved on your end?
Regards
Garreth
Telkom Social Media Team
Best regards,