Bad ADSL Connectio

My ADSL service is bad since april this year. Telkom seems unwilling to help. their call centre is worthless and their online fault reporting and social media support helps next to nothing.<br> <br> I have a years worth of facebook and twitter communication with many speed test results. <br> I get told we have a general fault in the area. At the times the lines do work well but mostly its worth nothing<br> <br> I pay almost 950 per month and i have no alternative ad to use telkom. If anyone knows who i can contact to solve for this , please let me know. I pay for a 4mb line and feel i deserve better. i upgraded to 4mb from 2 mb due to the line being bad before then even and their solution was to upgrade. now they want to sell me mobile data as this will supposedly help. I want my uncapped adsl to work. i dont want wifi or 4g.