Bad Administration/Billing Problem

Good Day

My wife and I have a contract with Telkom under which we have 2 devices after numerous issues with our wifi router and my phone Telkom has notified me that our premiums were not merged and that going forward it will be sorted and my line will restored as they have suspended my services.

I have called Telkom every day for the past week every consultant even the team leader assured me that my payments will be allocated and that my line will be restored, they are not providing a service they promised every time I call in there’s a different twist to why my line is not active and why the payments have not been allocated I still do not have any cell phone services and this posing a risk as if I am in an emergency I will not be able to communicate with anybody. They collect debit orders and do not allocate payments accordingly.

Cell number ********** 824

Regards,