Bad Administration and poor customer service

I just spent the whole morning on the phone with Telkom consultants who were unable to help me and kept sending me backwards and forwards to contact different numbers.

On the 3rd of this month I went to pick up my phone and a Telkom consultant contacted me to set up my insurance over the phone, I gave her my IME number and all the additional information she requested, we scheduled a debit date and she told me everything is activated and will be billed at the end of this month.

Two days later I contacted her to confirm if my insurance was set up as I didn’t receive a text message or email, she said “because we are working from home some things tend to take a long time to upload but on myside everything is set up” today I get debited and I see the amount is not what I had calculated with the insurance added so I called Telkom to find out what’s happening, the 1st Lady I spoke to was very nice and helpful, she told me that my policy was never submitted because a Doris Sobuwa cancelled the application once it was submitted, and she asked me to call the insurance company directly for further information on this matter.

I called Admin Plus, and explained what happed, was told by them that I have to call Telkom directly as they don’t handle applications and my policy was never submitted, called Telkom and then they started transferring me to every department and each consultant told me something else the last person I spoke to said they are unable to help me and I have to seek insurance from a private provider.

Telkom decided to cancel my policy without contacting me to notify me, telkom is now telling me that because of is I have to seek alternative insurance, Telkom is not bothered at all that this whole time I thought I had insurance only to find out that their consultants thought it was best to cancel on my behalf, where is the communication?

I am so upset right now, this is by far the worst experience for a 1st time user.