BR
Brendon R
1 reviews | Active since Jan 2013
05 Jul 2018, 15:31
Bad Actor-TelkomSA
I took a new line(cellular contract- ********** 378) 2018-March-13 with telkom and they charged an upgrade/carry over fee (R1864.21). I have paid the upgrade/carry over as my land line is also with telkom and they suspended all my lines as logged a case and they didn't respond case ********** 14. when I called in to check the status of the case the consultant advised me that my case number did not exist.
We then created a new case number ********** 8 and to date it is still not resolved.
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Replies (1)BR
Brendon R's updateReviewer Update
13 Jul 2018, 15:10Good day Gerad,
Thank you for your reply.
Due to my line being suspended there was a reconnection fee added about R260. I have logged a further case with case number is ********** 5. I will make payment accordingly but like I explained it needs to be reimbursed as this is not my fault as the case ********** 8 has not been resolved to date. Also to note that I am now being charged about R80 every month as a device fee.
I trust this information helps you close this issuse off as it has now gone out of control.
BR
Brendon R's update13 Jul 2018, 15:10
Reviewer Update
Good day Gerad,
Thank you for your reply.
Due to my line being suspended there was a reconnection fee added about R260. I have logged a further case with case number is ********** 5. I will make payment accordingly but like I explained it needs to be reimbursed as this is not my fault as the case ********** 8 has not been resolved to date. Also to note that I am now being charged about R80 every month as a device fee.
I trust this information helps you close this issuse off as it has now gone out of control.