Bad accounts system

In August 2015 my Debit order did not go through, I called Telkom and was advised Nonhlanhla Shangu that I needed to make a payment into there account and she gave me the banking details, on the 9th of September I made the payment. On the 15th of September Telkom did 2 debit orders on my account of different amounts, I called them and was advised by Nokubonga Radebe that I should go into a branch. I went into Southgate branch and was told to go my bank and stop those payments, which I did. At the end of September Telkom did not debit my account but debited it on the 16th of September.this morning they suspended my account for none payment. I called and asked to speak to a superior as I was not getting anywhere with the agent Solanda Ngema and was told they are busy and will get back to me that was at 8.50, it is now 11.00 and nobody has called me.... Is customer service not priority.... Don't yourl value your customers.... Clearly not